Refund & Exchange

Refund & Return Policy – WhiskerWell™

We stand by our 180-Day “Happy Cat” Guarantee, but if something’s not right, we’re here to help.

🐾 Return Eligibility

You have 180 days from the date of delivery to request a return.
To qualify, your item must:

  • Include all original packaging and accessories

  • Be accompanied by a valid receipt or proof of purchase

  • Have photos submitted showing the product’s condition

Note: Items returned without approval or required documentation will not be accepted.

📸 Start a Return

To begin your return, email us at support@getwhiskerwell.com with:

  • Your order number

  • Clear photos of the product from multiple angles

  • A brief explanation of the issue or reason for return

Our support team will review your request and reply with the next steps if your return is approved.

🐱 Damaged or Incorrect Items

Please inspect your package upon arrival. If your item is damaged, defective, or incorrect, contact us immediately with photos so we can make it right.

🔄 Exchanges

Want something else? The fastest way is to return the item and place a new order once your return is approved.

💳 Refunds

Once we receive and inspect your return, we’ll notify you of your refund status.
If approved, the refund will be processed to your original payment method within 10 business days.
(Keep in mind your bank or card provider may take additional time to post it.)

If it’s been more than 15 business days since your refund was approved, email us at support@getwhiskerwell.com.